{"id":1680,"date":"2022-04-16T11:15:16","date_gmt":"2022-04-16T03:15:16","guid":{"rendered":"https:\/\/www.yohz.com\/blogs\/?p=1680"},"modified":"2022-04-16T11:15:16","modified_gmt":"2022-04-16T03:15:16","slug":"help-us-help-you","status":"publish","type":"post","link":"https:\/\/www.yohz.com\/blogs\/2022\/04\/16\/help-us-help-you\/","title":{"rendered":"Help us help you"},"content":{"rendered":"<p>Occasionally we receive emails from users reporting a bug in our products.\u00a0 We then provide a list of details we require in order to reproduce and fix the bug.\u00a0 Unfortunately, it is too common that will be the last correspondence we have with the user.<\/p>\n<p>Please understand that:<\/p>\n<ul>\n<li>you are not the only user using our product.\u00a0 If it is a common functionality that is failing, we would receive similar bug reports from other users.\u00a0 If we haven&#8217;t received similar reports from other users, then it is something specific to your system.\u00a0 Which is why we need more details from you.<\/li>\n<li>we have limited hardware in which to test all possible system configurations.\u00a0 Hence, we require your help to help us reproduce the error.<\/li>\n<\/ul>\n<p>We try to fix all bugs, but if we are unable to reproduce the error, it&#8217;s impossible to know what is causing the bug.<\/p>\n<div class=\"fcbkbttn_buttons_block\" id=\"fcbkbttn_left\"><div class=\"fcbkbttn_like \"><fb:like href=\"https:\/\/www.yohz.com\/blogs\/2022\/04\/16\/help-us-help-you\/\" action=\"like\" colorscheme=\"light\" layout=\"button\"  size=\"small\"><\/fb:like><\/div><div class=\"fb-share-button  \" data-href=\"https:\/\/www.yohz.com\/blogs\/2022\/04\/16\/help-us-help-you\/\" data-type=\"button\" data-size=\"small\"><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Occasionally we receive emails from users reporting a bug in our products.\u00a0 We then provide a list of details we require in order to reproduce and fix the bug.\u00a0 Unfortunately, it is too common that will be the last correspondence we have with the user. Please understand that: you are not the only user using [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.yohz.com\/blogs\/wp-json\/wp\/v2\/posts\/1680"}],"collection":[{"href":"https:\/\/www.yohz.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.yohz.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.yohz.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yohz.com\/blogs\/wp-json\/wp\/v2\/comments?post=1680"}],"version-history":[{"count":1,"href":"https:\/\/www.yohz.com\/blogs\/wp-json\/wp\/v2\/posts\/1680\/revisions"}],"predecessor-version":[{"id":1681,"href":"https:\/\/www.yohz.com\/blogs\/wp-json\/wp\/v2\/posts\/1680\/revisions\/1681"}],"wp:attachment":[{"href":"https:\/\/www.yohz.com\/blogs\/wp-json\/wp\/v2\/media?parent=1680"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.yohz.com\/blogs\/wp-json\/wp\/v2\/categories?post=1680"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yohz.com\/blogs\/wp-json\/wp\/v2\/tags?post=1680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}