Troubleshooting

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There may be situations where the product cannot identify the embedded OLE document correctly, and fail to export the file correctly.  Unrecognised OLE documents will be exported using the .bin extension.  Please send those files to us at support@yohz.com, so that we may add support for those OLE document types.

 

To understand why this happens, let's take an example of a PDF file.  When you insert a PDF file into an OLE Object column, and your computer does not have any application registered to open PDF files, the file content is stored as an embedded package.

 

oledoc_01a

 

If you had Adobe Acrobat Reader installed, Access would have stored the file as an embedded OLE document instead.

 

oledoc_02a

 

If you had FoxIt PDF Reader installed, Access would also have stored the PDF file as an embedded OLE document, but using a different description.

 

oledoc_03a

Thus, for embedded OLE documents, the product may sometimes not extract the file correctly as it does not recognise the registered application for that particular file type.  When you do encounter such situations, please send us the exported .bin file, and we will add support to recognise files registered to that specific application.