CONTACT US
568-3-53 (3rd Floor), Kompleks Mutiara, 3 1/2 Mile, Jalan Ipoh
51200 Kuala Lumpur, Malaysia
6012 9714904
support@yohz.com
https://www.yohz.com
Copyright © 2005 - 2024 Yohz Software,
a division of Yohz Ventures Sdn Bhd.
ALL RIGHTS RESERVED.
All trademarks or registered trademarks are property of their respective owners
PRIVACY POLICY
Yohz Software (“Yohz”, “Company”, “us” or “we”), respects and protects
privacy of visitors to our website, https://www.yohz.com, and the other
websites under the yohz.com domain (collectively, the “Websites”), and
our customers who use our software products and related services
(together with the Websites, the “Products”). This Privacy Policy
(“Policy”) sets out how we collect, store, process, transfer, share and use
data that identifies or is associated with you (“Personal Information”) and
information regarding our use of cookies and similar technologies.
Before accessing or using our Websites and Products, please ensure
that you have read and understood our collection, storage, use and
disclosure of your personal information as described in this privacy
policy. Yohz is the data controller of the personal information we hold
about you.
Personal Information We Collect
Essential Account Data
We receive Personal Information directly from you when you
provide it to us as part of creating an account on the Websites,
including at least:
•Email address
•Password
These data are processed in order to provide you with the
Products and secure access to your account. If you choose not to
provide Essential Account Data, we may not be able to provide
the Products to you or respond to your other requests.
Billing Information
All primary payment data is collected and retained by our
subprocessors for this information, Digital River GmbH (Share-it),
or PayPal, depending on your payment method. We retain only
the record of invoice number, customer name, email, and the
billing address, which is stored outside of our Sites and Products.
Billing information and payment records are processed in order to
provide Products to our paid customers and to comply with legal
and contractual requirements.
Information We Automatically Collect When You Use
Our Products
Trial products
When you activate a product trial, a machine hash is sent to our
server. This machine hash cannot in any way identify details of
your machine. We only use this hash value to prevent users from
activating multiple trial activations from the same machine.
Error reports
If you experience problems with our products we may collect
data about the products and any problems you experience with
them. This data helps us improve our products and services, to
diagnose problems in the products you use, and provide
solutions. Depending on your product and settings, error reports
can include data such as the type or severity of the problem,
details of the software or hardware related to an error, contents of
files you were using when an error occurred and the current state
of the software.
Connection Data
If you access our Sites or Products through a third-party
connection or log-in or connect an application to the Products or
Websites, that third party you connected with may pass certain
information about your use of its service to the Products and
Websites. This information could include, but is not limited to, the
User ID associated with your account, an access token necessary
to access that service, any information that you have permitted
the third party to share with us, and any information you have
made public in connection with that third-party service.
Online Form, Email and Chat Data
When you fill out an online form, or engage in email or online
chat communications with us, you may voluntarily supply us
contact and other information and we may also retain a record of
any communications with you or activities you perform.
Data from these sources is processed in order to supply you with
information that you request from us, and may be used for direct
marketing and analytic purposes.
Blogs
Yohz offers publicly-accessible blogs. You should be aware that
any information provided in this area may be read, collected, and
used by others who access them. If you decide to post something
in a public area of our Websites, any Personal Information or
content that you voluntarily disclose for posting to the Websites,
becomes available to the public, as controlled by any applicable
privacy settings. If you remove information that you posted to the
Websites, copies may remain viewable in cached and archived
pages of the Websites, or if other Users have copied or saved that
information. To request removal of your Personal Information from
our blog, contact us at support@yohz.com.
In some cases, we may not be able to remove your Personal
Information.
From time to time, we post customer testimonials on the
Websites which may contain Personal Information. We obtain the
customers’ consent to post their names along with their
testimonials.
Information submitted by you to our blogs and community
forums is processed by us in order to help users report and
resolve problems with the Products, to communicate with users
of the Products, and to improve our products and services.
Information We Receive From Third Party Sources
Certain Yohz services, such as payment processing, information
processing or assisting with user evaluation of our products, are
offered in conjunction with our (third-party) business partners. In
such cases, we may need to share your personal information with
them in order to provide these services. In this instance, please
note that certain services may be unavailable if you do not want
to disclose the personal information you are asked for. Where our
services make use of hosted tools, hosted data storage and
payment services provided by third parties any of your personal
information stored by such third parties shall be subject to their
privacy provisions. Whilst we choose our business partners
carefully, unfortunately we cannot be responsible for their privacy
policies and practices or those of other sites that you access
using links from our site. Therefore we recommend that you
check the policy of each site you visit. In addition, if you linked to
our site from a third party site, we cannot be responsible for the
privacy policies and practices of the owners or operators of that
third party site and recommend that you check the policy of that
third party site and contact its owner or operator if you have any
concerns or questions.
Use and Disclosure of Personal
Information
Yohz may use Personal Information provided to operate, improve upon,
and personalize the Products, for billing identification and
authentication, to contact and communicate with you about the
Products and your use of the Products, to support use of the Products,
to send marketing materials (subject to your opt-out option), for
research purposes, and to generally improve the content and
functionality of the Products. We may also combine your Personal
Information with third-party analytics information to build a broader
profile of our individual Users so that we can serve you better and
provide custom, personalized content and information. Additionally, we
may use the Personal Information we collect for identification and
authentication and fraud prevention, to analyze the Websites usage
and improve the Products, for internal market research, troubleshooting
problems, to enforce our Terms of Service, and as otherwise set forth in
this Policy. Note that we will never email you to ask for your account
information; if you receive such an email, please forward it to
support@yohz.com. Yohz may use your cell phone number to call or
text you in order to provide the Products. If you would like more
information about our policy, or to opt out, please review our Terms of
Service. We use financial information solely as authorized by you in
accordance with the Products, in order to process your payments.
Third-Party Processors
Yohz shares Personal Information with its third party service
providers (such as its credit card processors and hosting partners)
to provide the necessary hardware, software, networking,
storage, and other services we use to operate the Products and
maintain a high quality user experience. We use third party
analytics tools to help us measure traffic and usage trends for the
Products and Websites. These tools collect information sent by
your browser as part of a web page request, including the web
pages you visit, your browser add-ons, and other information that
assists us in improving the Products. Yohz may store Personal
Information in third-party marketing, CRM and mail-management
software, in order to facilitate interactions with users or potential
customers. In all situations where Yohz discloses Personal
Information to third parties acting as service providers or "agents"
on behalf of Yohz, Yohz will require the recipient to protect and
only use Personal Information in accordance with this Policy. We
do not permit our service providers to use the Personal
Information we share for their marketing purposes.
Analytics and Logs
We may collect and use the analytic information from our own
systems and from third parties together with your Personal
Information to build a broader profile of our individual Users so
that we can serve you better. Yohz gathers certain information
automatically and stores it in log files. This information includes
internet protocol addresses as well as browser, internet service
provider, referring/exit pages, search terms, operating system,
date/time stamp, and clickstream data. Occasionally, we may
collect Personal Information to information gathered in our log
files, as necessary to improve the Products for individual
customers. Otherwise, we generally use this information as we
would any Usage Data, to analyze trends, administer and
maintain the Products and the Websites, or track usage of various
features within the Products.
Other Information Sharing
In addition to the purposes described above, we disclose
Personal Information to respond to subpoenas, court orders, on
legal process, or to establish or exercise our legal rights or defend
against legal claims. We may also share such information if we
believe it is necessary in order to investigate, prevent, or take
action regarding illegal activities, suspected fraud, situations
involving potential threats to the physical safety of any person,
violations or our Terms of Service, or as otherwise required by law.
We may share information, including Personal Information with
any member of Yohz which includes any entity that controls, is
controlled by, or under common control with Yohz.
Storing and Transferring Your Personal Information
We implement appropriate technical and organisational
measures to protect your personal information against accidental
or unlawful destruction, loss, change or damage. All personal
information we collect will be stored on our secure servers. All
electronic transactions entered into via our Websites will be
protected by SSL encryption technology. We will never send you
unsolicited emails or contact you by phone requesting your
account ID, password, credit or debit card information or national
identification numbers.
Your Rights in Respect of Your Personal Information
You have certain rights with respect to your Personal Information,
including those set forth below. For more information about these
rights, or to submit a request, please email support@yohz.com.
Please note that in some circumstances, we may not be able to
fully comply with your request, such as if it is frivolous or
extremely impractical, if it jeopardizes the rights of others, or if it is
not required by law, but in those circumstances, we will still
respond to notify you of such a decision. In some cases, we may
also need to you to provide us with additional information, which
may include Personal Information, if necessary to verify your
identity and the nature of your request.
Access
You can request more information about the Personal Information
we hold about you and request a copy of such Personal
Information. You can also access certain of your Personal
Information by accessing your account settings or contacting us
at support@yohz.com.
Rectification
If you believe that any Personal Information we are holding about
you is incorrect or incomplete, you can request that we correct or
supplement such data. You can also correct some of this
information directly by accessing your account settings or
contacting us at support@yohz.com.
Erasure
You can request that we erase some or all of your Personal
Information from our systems.
Withdrawal of Consent
If we are processing your Personal Information based on your
consent (as indicated at the time of collection of such data), you
have the right to withdraw your consent at any time. Please note,
however, that if you exercise this right, you may have to then
provide express consent on a case-by-case basis for the use or
disclosure of certain of your Personal Information, if such use or
disclosure is necessary to enable you to utilize some or all of our
Services.
Portability
You can ask for a copy of your Personal Information in a machine-
readable format.
Objection
You can contact us to let us know that you object to the further
use or disclosure of your Personal Information for certain
purposes.
Restriction of Processing
You can ask us to restrict further processing of your Personal
Information.
Right to File Complaint
You have the right to lodge a complaint about Company’s
practices with respect to your Personal Information with the
supervisory authority of your country or EU Member State.
Cookies and Similar Technologies
What are Cookies
Our Sites use cookies to distinguish you from other users of our
Sites. This helps us to provide you with a good experience when
you browse our Sites and also allows us to improve our Sites.
Cookies are pieces of code that allow for personalisation of our
Sites experience by saving your information such as user ID and
other preferences. A cookie is a small data file that we transfer to
your computer’s hard disk for record-keeping purposes.
Cookies we use
We use the following types of cookies:
First-Party Cookies
We utilize session cookies, which allow us to uniquely identify
your browser while you are logged in and to process your online
transactions. Session cookies disappear from your computer
when the web browser is closed or computer is turned off.
Session cookies are required for site operation. We also utilize
persistent cookies to make it easier to log into and use the
Products. Persistent cookies remain on computers after the web
browser is closed or the computer is turned off.
Third Party Cookies
These cookies provide information that is used to the help us
understand how our Sites are being used, to measure the
effectiveness of marketing campaigns, and to help customize the
Websites for you.
Information gathered from third-party cookies and from your
browser can include:
•
IP address
•
Device identifiers (see below for more information)
•
Web browser information
•
Hardware and software information
•
Page view statistics
•
Browsing history
•
Usage information
•
Location information
•
Time of access
•
Managing Cookies
The cookies we use are designed to help you get the most from
the Websites but if you do not wish to receive cookies, most
browsers allow you to change your cookie settings. Please note
that if you choose to refuse cookies you may not be able to use
the full functionality of our Sites. These settings will typically be
found in the “options” or “preferences” menu of your browser. If
you only want to limit third party advertising cookies, you can turn
such cookies off by visiting the following links (please bear in
mind that there are many more companies listed on these
websites than those that drop cookies via our Sites):
Your Online Choices http://www.youronlinechoices.com
Digital Advertising Alliance http://www.aboutads.info/consumers
If you have any questions about our use of cookies or other
technologies, please email us at support@yohz.com.
Links to Third Party Websites
The Products and the Websites contain links to websites and
applications other than the Websites and the Products, including
websites and applications operated by affiliates and other third parties.
Please be aware that we do not determine and we are not responsible
for the privacy practices or content of websites and applications
operated by third parties. Your browsing and interaction on any third
party website or service, including those that have links on our Sites,
are subject to that third party’s own rules and policies. We encourage
you to be aware when you leave the Products or the Websites, and
read the privacy statements of third party websites and applications
linked to the Products. Yohz does not endorse and is not responsible
for the practices of third parties or their websites or applications. In
addition, you agree that we are not responsible for and we do not
control any third parties that you authorize to access your User Content.
If you are using a third party website or service and you allow such a
third party access to your User Content, you do so at your own risk. This
Policy applies only to information collected by the Products and the
Websites.
Data Retention
Yohz will retain Personal Information we process on behalf of our
customers or collect directly from our customers for as long as needed
to provide Service to our customers, subject to our compliance with
this Policy. We may further retain and use this Personal Information as
necessary to comply with our legal obligations, maintain accurate
accounting, financial and other operational records, resolve disputes,
and enforce our agreements. We have established internal policies for
the deletion of data from customer accounts following termination of a
customer’s subscription to the Products.
Our Policy Towards Children
Yohz does not knowingly collect any Personal Information from
children under the age of 13. If you are under the age of 13, please do
not submit any Personal Information through our Websites. We
encourage parents and legal guardians to monitor their children’s
Internet usage and to help enforce our Policy by instructing their
children never to provide Personal Information on our Websites without
their permission. If you have reason to believe that a child under the
age of 13 has provided Personal Information to Yohz through our
Websites, please contact us, and we will use commercially reasonable
efforts to delete that information from our databases.
Changes to This Policy
We may update this Policy from time to time and so you should review
this page periodically. When we change this privacy policy in a material
way, we will update the “last modified” date at the end of this privacy
policy. Changes to this Policy are effective when they are posted on this
page.