You may sometimes encounter situations where your images or blob data are not recognised, even though we support that particular image or binary type.
Your blob data is not recognised
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It may be because the format we support has additional subtypes that we don’t know about. It may also be because the application originally used to store the data adds additional details to the file, or compresses it, or encrypts it. Thus, the data is no longer in the commonly recognised format, but has been modified in some way.If you do not think the data has been modified, please send us a couple of the files so that we may analyse it further. To do that, select the item, right click to bring up the context menu, and select the Save item... item.
Save the item as a Binary file or OLE file, send the file to us at email@example.com, and let us know the expected image type (jpg, png, gif, etc) or binary type (pdf, xlsx, doc, etc).
We will inspect the file, and try to add support for that format.
For OLE-type files, the unknown format may be displayed in one of 2 ways: