- the binary data has been compressed by the uploading application
- the binary data has been encrypted by the uploading application
- the uploading application has appended additional header bytes to the data
- an unsupported OLE server was used to upload the file
To troubleshoot these issues, we would ask the user to send us the raw data exactly as stored in the database. This usually involves using SQL Image Viewer to perform the extraction.
Now when you have problems exporting your files, selecting this option will cause a raw copy of the data to be exported together, with the .debug.bin extension. You can then send us these .debug.bin files for further analysis.